The helpline for mental health services is for the purpose of assessment, referral and advice for the entire Tasmanian community.
Free call number: 1 800 332 388
Interstate caller’s number: 03 6166 6333
The helpline can:
- get you access to the Mental Health Services meant for all Tasmanians
- be contacted 24 hours a day, 7 days a week
- be a free call within Tasmania
- help you arrange for an interpreter for English translation or sign language if required
- determine your eligibility for the service and
- able to prioritise referrals
The helpline is staffed with professional clinicians that can:
- evaluate the information you provided and decide on the most suitable action that should be taken
- possibly, if needed, refer you or your loved one to a team – Mental Health Community – that is located in your area
- if they identify that a different service is more appropriate to help you, the clinician will provide contact details of the right professional you should contact
When to call the helpline?
You can call the helpline number if your loved one or you yourself:
- is showing sudden evident changes in mood
- has little to poor concentration
- is behaving or acting in a manner that is highly disorganised
- is hearing voices that are not there or is seeing things that others don’t see
- is expressing or saying thoughts that are strange and unusual
- is very fearful and anxious
- is expressing suicidal ideas and thoughts
Any signs from the list above should let you call the helpline immediately to ensure the problem will be attended to. Whether you are sure or not, consulting a clinician is a must and highly recommended. This way you will know immediately any action you need to take, if there is indeed an action that needs to be taken. Do not prolong the issue.
Information you need to provide
Once you call the helpline, you will be speaking with a clinician and you will be asked questions pertaining to:
- personal information of the person you are concerned about such as their name, date of birth and address
- the reason for calling the Helpline number
- the person you are concerned for and if they are already receiving treatment or have received treatment previously
- If it is the case that they have received treatment before, the clinician may also ask for the name of the agencies who provided the treatment or were involved in the person’s care
- the person in concern’s use of drugs or if he or she has been taking any medications
- the person in concern’s alcohol use
Furthermore, the clinician will request to speak with the patient or the person you are calling about. All the information you provide will be used by the clinician to give the person or you advice or, if needed, further assistance.
Tip: It is best if you have all the information ready so that you will have an easier time speaking with the clinician.